How we work
A process you can hold us to
Five phases, each with named deliverables and a decision point before the next begins. You always know where the project stands, what you have received, and what happens next.
Sors Technology delivers projects in five phases — discovery, design, build, launch and support. Each phase ends with named deliverables and an explicit go/no-go decision, so clients control scope and budget at every step rather than discovering them at the end.
- 01
Discovery
1–3 weeks
We map how your business actually works: processes, systems, data and the workarounds nobody documented. Discovery ends with a written assessment you own — precise enough to take to a competitive tender if you choose to.
Deliverables
- Process and systems map
- Problem statement with measurable goals
- Recommended approach with alternatives considered
- Scope, timeline and budget range
- 02
Design
2–4 weeks
The solution on paper before it exists in code: system architecture, screen designs, data model, integration contracts and the migration plan. Design turns the discovery assessment into something an engineer can build and a stakeholder can veto.
Deliverables
- Functional specification
- Wireframes or clickable prototype
- Architecture and integration plan
- Fixed quote for the build phase
- 03
Build
4 weeks – 6 months, scope-dependent
Configuration and engineering in two-week increments, each ending with working software demonstrated on a staging environment you can open yourself. Code review, automated tests and documentation happen during the build, not after it.
Deliverables
- Working increments every two weeks
- Staging environment with your real data
- Test coverage and code review records
- Progress reports in plain language
- 04
Launch
1–3 weeks
Cut-over is planned like the operational event it is: data migration rehearsed, staff trained per role, rollback defined, and timing chosen around your business calendar — not ours.
Deliverables
- Rehearsed data migration
- Role-based training with written procedures
- Cut-over and rollback plan
- Hypercare: daily support in the first weeks
- 05
Support & improvement
Ongoing
After the warranty period, a support agreement with defined response times keeps the system patched, monitored and improving. Quarterly reviews turn real usage into a prioritised improvement list — small continuous gains instead of a rebuild in five years.
Deliverables
- Warranty period with defects fixed at our cost
- Support agreement with response times
- Monitoring, backups and patch management
- Quarterly review with improvement backlog
Rules we work by
Deliverables, not activity
Every phase produces artefacts you keep — documents, designs, code, credentials — whether or not we continue together.
Decisions at the checkpoints
Budget and scope are controlled where they can actually be controlled: between phases and between increments.
Bad news travels fastest
If something slips or a risk appears, you hear it from us immediately, with options — never in a status report three weeks later.
Your ownership by default
Accounts, code, data and documentation live in your name from the first week. Leaving us must always be possible; that is what keeps us good.
Frequently asked questions
Discovery and design are fixed small engagements. The build is quoted fixed-price from the approved specification, with milestone payments. Ongoing work — retainers and dedicated teams — is monthly with 30-day terms.
That is the intended path: discovery alone is a legitimate deliverable, and its output is yours to tender to anyone. Most clients continue with us because the plan is good — not because they are trapped.
Our delivery hub in Dhaka overlaps European mornings and Southeast Asian afternoons. Meetings are scheduled in your working hours; progress is documented so nothing depends on being awake at the same time.
We review it, flag gaps and risks in writing, and quote against it. A good existing spec shortens discovery; a weak one is better challenged before the build than after.
Start with discovery
The first phase is deliberately small: a written assessment of your systems, a recommended approach, and a budget range — yours to keep whatever you decide next.